The Trading Standards Approved Garage Scheme
About the Golden Spanner approved garages scheme
As a garage customer, whether having your car serviced, repaired or when buying a vehicle, you want to be certain that the services you receive are of a high standard. Members of the Golden Spanner Scheme and their staff are trained and their performance monitored to ensure that your consumer rights are protected and you are getting good customer service.
The aims of the scheme are:
- to encourage and promote high standards in car sales, servicing and repairs.
- to improve consumer confidence by promoting Approved Garages.
- to increase compliance with consumer legislation.
Citizens Advice has lots of information about buying or repairing a car. If you have a complaint about a garage, including a Golden Spanner member, you should contact Citizens Advice in the first instance.